Customer Survey

Customer Survey 2024

Welcome to the Second Stork Community Impact Survey. Please tell us how we are doing.

Second Stork continually seeks to improve your experience with us and measure our impact on the lives of parents in need by providing immediate access to items that will keep their newborns safe and healthy.

As a vital partner to our operation, your input is essential to the work we do. The information we collect is used to inform our board decision making, to inspire our volunteers and donors, and to bring pertinent information to the attention of grantors who help fund and sustain our work.

This survey should take five minutes or less to complete. Responses will be anonymous when communicated publicly. Your response by Friday, October 4 is appreciated.

If you have any questions, please contact Terry J at outreach@secondstork.org. Thank you for your participation.

Do not use your browser's Back or Forward buttons while taking the survey or your responses may be lost.

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QUESTION 1: Providing diapers, newborn clothing, or playards from Second Stork to parents in need increases the safety and health of their newborn in the first few weeks after discharge.

Question 1

QUESTION 2: Newborn care items from Second Stork help inform parents about essential newborn products and ways to keep their baby safe and healthy.

Question 2

QUESTION 3: The availability of the Second Stork playard with a bassinet attachment, along with the baby board book and brochure on infant safe sleep, adds to a reduction in the incidence of infant injury or mortality rates from unsafe sleep practices.

Question 3

QUESTION 4: The donated items from Second Stork contributes to the emotional recovery and decreases the stress of a parent in need.

Question 4

QUESTION 5: The immediate availability of essential newborn care items from Second Stork has a positive impact on my position as a social worker/nurse at my hospital.

Question 5

QUESTION 6: My ability to immediately provide essential newborn care items from Second Stork contributes to my ability to establish trust and rapport with parents in need.

Question 6

QUESTION 7: My hospital's administration of the Second Stork program is fully consistent with the following statement:

Second Stork's mission is to provide families in need with essential newborn care items to give their baby a safe and healthy start. Second Stork relies on social workers and nurses to determine when a family does not have the means to secure the essential items to care for their newborn upon discharge, and to only give to the family the items that they lack. All items from Second Stork are given to families as packaged by Second Stork.
Question 7

QUESTION 8: Central to Second Stork’s mission is that all items are distributed to families in need without regard to race, gender, ethnicity, nationality, religion, sexual identity, familial status, age, disability, and socio-economic status. Do you feel that your hospital’s distribution methods fully comply with this important part of our mission?

Question 8

QUESTION 9: Using your best judgement, please indicate with a 1, 2, and 3 the top three (in order) ethnicities that receive any Second Stork items via your hospital staff. (This question is used primarily for Second Stork's grant applications to receive funding for operations)

Question 9

QUESTION 10: In your experience, please select the top three primary reason(s) from the list below that a parent may be in need.

Question 10

QUESTION 11: Describe a specific time when Second Stork made a difference in the outcome for a family in need at your hospital. Please do not provide any information that could violate privacy laws.

QUESTION 12: Second Stork has expanded into 5 states (MN, WI, ND, SD, and IA) and serves over 100 hospitals. We are looking to recruit more volunteers to "adopt" their local hospital. Does your hospital have a newsletter where we could place a request for volunteers who occasionally travel to the Twin Cities and would be interested in picking up an order at our St. Paul warehouse? Do you have any suggestions of local clubs, churches, or service organizations that we could reach out to? We appreciate any suggestions!

Final Question!

What suggestions or changes can Second Stork make to improve our program for you, your hospital, or for families in need?

Thank you for helping Second Stork by completing this survey.

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  651-272-0356
   130 Eva Street, St. Paul, MN 55107
(Across the river from downtown St. Paul)